A Telling Heart

6:35pm An awful...awful call just came through. If I weren't at work I'd have tears down my face. So sad. Such sadness. This feeling envelops me. Someone by the name of "Scott" called in on the special fraud line here at work. The normal procedure is to get the phone number and verify account information because usually the calls are not fraud related. I could tell that he was developmentally disabled by the way he was speaking and when I would ask for a cell phone number he kept repeating a number that was not a Verizon Wireless cell phone. I searched the number and saw it was a landline. I asked where he was trying to call and he said he was trying to call his mom. His voice transmitted a caring and sincerity that my hardened heart could have glossed over.

Although not procedure, I decided to try calling the number myself to see if I could get a valid cell phone number. Part of me thought that it might be an emergency call and part of me just wanted to help out. When a woman answered the line I asked if she knew a "Scott" and she said that he didn't live there. I explained where I was from and stated that he was trying to reach his mom. She said, "Oh, well I am his mom. I didn't realize he had a cell phone." She went on to say that he was disabled and lived in a home. Since she didn't know the cell number I was just going to connect the call and explained this to her and she said, "No, I don't want to talk to him, just have Spencer take care of it."

But what do I know? Perhaps this is best.